Terms of Service
These terms and conditions govern your use of our restaurant services and website.
Acceptance of Terms
By dining at our restaurant, making reservations, placing orders, or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.
Restaurant Services
Our restaurant services include:
- Dine-in services at our San Jose locations
- Takeout and delivery orders
- Catering services for special events
- Online ordering through our website and delivery partners
Reservations and Cancellations
Reservation Policy
- Reservations are recommended, especially during peak hours
- We hold tables for 15 minutes past the reservation time
- Large parties (8+ people) may require a deposit
Cancellation Policy
- Please provide at least 2 hours notice for cancellations
- No-show fees may apply for large parties
- Special event bookings have specific cancellation terms
Orders and Payment
Ordering
- All prices are subject to change without notice
- Menu items are subject to availability
- Special dietary requests accommodated when possible
Payment
- We accept cash, credit cards, and digital payments
- Gratuity is appreciated but not mandatory
- Automatic gratuity may be added for large parties
Food Safety and Allergies
⚠️ Important: Please inform our staff of any food allergies or dietary restrictions when ordering.
- Our kitchen handles various ingredients including nuts, shellfish, and gluten
- Cross-contamination may occur despite our best efforts
- We cannot guarantee allergen-free preparation
- Customers with severe allergies dine at their own risk
Conduct and Behavior
We strive to maintain a welcoming environment for all guests. We reserve the right to refuse service or ask guests to leave if they:
- Behave in a disruptive or inappropriate manner
- Are intoxicated or under the influence of substances
- Violate health and safety protocols
- Damage restaurant property
Liability and Disclaimers
To the maximum extent permitted by law, Pho 24 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
We are not responsible for personal items left on the premises or for any injuries that may occur due to customer negligence.
Intellectual Property
All content on our website, including recipes, images, logos, and text, is the property of MediaJon and protected by copyright laws. Unauthorized use is prohibited.
Contact Information
For questions about these Terms of Service, please contact us:
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.
Effective Date: September 17, 2025