Accessibility Statement
We are committed to ensuring our restaurant and website are accessible to everyone.
Our Commitment
Pho 24 is committed to providing an inclusive dining experience for all guests, regardless of their abilities. We strive to create an accessible environment both in our physical locations and online presence.
Physical Accessibility
Restaurant Features
- Wheelchair accessible entrances and seating areas
- Accessible parking spaces near entrances
- Restrooms designed for wheelchair accessibility
- Clear pathways between tables and to facilities
- Adjustable lighting for comfortable dining
Assistance Available
- Staff assistance with seating and menu reading
- Large print menus available upon request
- Verbal description of menu items and ingredients
- Assistance with food cutting or special preparation
Website Accessibility
Our website is designed to meet WCAG 2.1 AA accessibility standards and includes:
- Keyboard navigation support
- Screen reader compatibility
- High contrast color schemes
- Descriptive alt text for images
- Clear heading structure
- Resizable text without loss of functionality
- Focus indicators for interactive elements
Dietary Accommodations
We understand that dietary needs vary and are happy to accommodate:
- Vegetarian and vegan options
- Gluten-free preparations (with advance notice)
- Low-sodium meal modifications
- Nut allergy considerations
- Custom spice levels for sensitive palates
💡 Tip: Please inform our staff of any dietary restrictions when making your reservation or placing your order.
Communication Support
We offer multiple ways to communicate and place orders:
- In-person ordering with patient, helpful staff
- Phone orders with clear, slow speech
- Online ordering through our website
- Written notes accepted for special requests
- Basic sign language support (limited)
Service Animals
Service animals are welcome in all areas of our restaurants where customers are normally allowed. We ask that service animals remain under control and harnessed, leashed, or voice-controlled at all times.
Location Accessibility Details
Winchester Blvd
747 S. Winchester Blvd #100
San Jose, CA 95128
• Wheelchair accessible entrance
• Accessible parking available
• Accessible restroom facilities
Santa Teresa Blvd
5592-B Santa Teresa Blvd
San Jose, CA 95123
• Wheelchair accessible entrance
• Accessible parking available
• Accessible restroom facilities
Feedback and Assistance
We welcome feedback about accessibility and are committed to continuous improvement. If you encounter any barriers or have suggestions, please contact us:
Visit us in person to speak with a manager
Available during business hours
Ongoing Improvements
We regularly review and update our accessibility practices. Our staff receives ongoing training on disability awareness and accommodation techniques. We also conduct periodic accessibility audits to identify and address any barriers.
Last Updated: September 17, 2025